Police and emergency services

Don’t risk it – in the event of an emergency, always call Triple Zero (000).

    For all non-urgent incidents including reporting offences, traffic crashes, and lost property.

    Safer Schoolies Hotline

    Available 24 hours, 7 days a week – call 13 QGOV (13 74 68).

    Got a question?

    Emotional wellness

    Kids Helpline

    Anonymous and confidential counselling for 5–18 year olds. Available 24 hours, 7 days a week.

    Youth Beyond Blue

    Information, resources and support for young people dealing with depression and/or anxiety. Available 24 hours, 7 days a week.

    Lifeline Crisis Support

    Support for people having a hard time coping with an event or experience in their life. Available 24 hours, 7 days a week.

    Gold Coast Mental Health and Specialist Services

    1300 MH CALL is a 24/7 confidential mental health telephone triage service that provides specialist mental health care, education, advice and to Queenslanders.


    One stop shop for young people and families who need support with mental health, physical health, alcohol and other drugs.

    Reach Out

    A web-based service providing information, support and interactive features to help young people get through tough times.

    Suicide Call Back Service

    Free professional counselling 24 hours a day, 7 days a week across Australia.

    Drugs and alcohol


    Providing confidential 24/7 support, counselling and referral for people with alcohol and other drug concerns.

    Alcohol and Drug Foundation

    Providing facts, resources and programs to prevent and minimise alcohol and other drug harm in Australian communities.

    Sexual health

    Gold Coast Centre Against Sexual Violence

    Free, confidential information, support and counselling to young women, aged 15 years and above, who have been the victim of sexual assault.

    Alternative Reporting Options (ARO)

    ARO exists for survivors of Sexual Assault and provides an alternative to making a formal complaint. Many survivors have reasons for not officially reporting the crimes of sexual assault or rape. ARO gives the survivor the opportunity to provide police with the full circumstances of their assault with the option of remaining anonymous if they wish.

    13 Health

    Confidential, qualified and supportive health information. 13 HEALTH provides qualified health advice; it is not a diagnostic service and should not replace medical consultation. In an emergency always dial 000.

    1800 Respect

    National sexual assault and domestic and family violence counselling helpline, information and support. Available 24 hours, 7 days a week.

    Queensland Sexual Assault Helpline

    Confidential counselling and support for people who may have been sexually assaulted or abused, or people who are concerned that someone they know has been assaulted.

    True – relationships and reproductive health

    True, friendly, female clinicians. Experts in sexual health, offering judgement-free treatment and advice in clinics across Queensland.

    Digital/social media

    eSafety Commissioner

    Resources, advice and education to help keep you safe online.


    Aiming to deliver a fair and safe marketplace for Queensland consumers.



    Public transport information for Queensland.

    Legal advice

    Legal Aid Queensland

    For free legal advice.

    Other school leaver support

    Red Frogs Australia

    Available 24 hours a day during Schoolies Week providing a walk home service, in-room support and pancake cook ups.

    Please note: the Red Frogs hotline is not an emergency hotline. School leavers requiring emergency assistance should always call Triple Zero (000).

    Gold Coast Youth Service

    Providing emergency assistance, information and support to young people to help them reach their full potential.


    Australian Government’s travel advice and consular information service helping you make informed decisions about where and when to travel overseas.