Support on the ground

Support on the ground – Gold Coast

To help keep your school leaver holiday experience as safe as possible, a range of FREE support is provided for school leavers holidaying on the Gold Coast during Saturday 21 – Friday 27 November 2020.

Whether you need a friend to talk to, someone to walk you home, an in-room pancake cook up or first aid, know that there will always be someone available to help you - without judgement.

Head to the School Leaver Support Space, reach out to one of our many volunteers (they're the friendly crew in the bright orange vests) or call the Red Frogs Hotline. You can always ask a friend to reach out on your behalf if you don't feel comfortable.

The School Leaver Support Model is activated during the peak school leaver holiday period – the week that follows is sometimes referred to as ‘Week 2’.

If you are visiting the Gold Coast after Friday 27 November 2020, make sure you check out our section on ‘Week 2' for information on what support is available.

You can trust a Safer Schoolies Volunteer

Each year, hundreds of dedicated and caring volunteers give up their time to help keep school leavers as safe as possible.

School Leaver Support Volunteers (the friendly crew in the bright orange vests) patrol in groups nightly and provide a first point of contact for school leavers in need – without judgement.

Some of the many ways School Leaver Support Volunteers can help you or friends:

  • provide a ‘walk home service’ to accompany you back to your accommodation – never walk alone
  • look after you if you’ve had too much to drink or are drug affected
  • help you to the School Leaver Support Space for a quiet place to rest and rehydrate
  • provide a friendly face to talk to, regardless of the situation
  • get you basic first aid or emergency medical treatment when needed
  • provide you with general items e.g. band aids and condoms
  • comfort and connect you to mental health services when needed
  • help you with general information or directions.

School Leaver Support Space

Staffed by trained volunteers, the School Leaver Support Space is a private and safe place for you to rest, rehydrate and receive support in Surfers Paradise.

Located at the top of Cavill Mall on The Esplanade, the School Leaver Support Space operates daily from 10am – 1 am, and is free for school leavers in need to attend.

Download our School Leaver Support Model map (PDF, 245 KB) to help familiarise yourself with where the School Leaver Support Space is located.

Chill Out Zone

During the School Leaver Support Model, Gold Coast Youth Service activate their Chill Out Zone nightly in Orchid Avenue to support school leavers in need.

Similar to the School Leaver Support Space, the Chill Out Zone is a free, private place for you or your friends to rest, rehydrate and receive support in the Surfers Paradise nightclub strip.

  • The Chill Out Zone is located next to the Hilton on Orchid Avenue
  • Operates nightly from 9:30pm – 2:30am / 9:30pm – 4:30am Friday and Saturday nights

Download our School Leaver Support Model map (PDF, 245 KB) to help familiarise yourself with where the Chill Out Zone is located.

Emergency Treatment Centre

The Emergency Treatment Centre (ETC) provides free, emergency medical treatment for school leavers in need, including specialist mental health support.

The ETC is manned by paramedics, doctors, nurses, SES volunteers and has an onsite ambulance for emergency transportation when required.

  • located in the Integrated Health and Wellbeing Zone – Cypress Avenue carpark, corner of Cypress Avenue and Surfers Paradise Boulevard.
  • Operates nightly from 7pm – 2am (21-27 November, 2020).

At times, end of school celebrations can be overwhelming. If you or your friends are feeling distressed or not coping, know that you can head down to the Emergency Treatment Centre for free psychological and mental health support.

Accommodation Outreach

Need some help mediating a problem with your roommates, a walk home back to your accommodation or would simply love a pancake cook up for you and your mates? Well Red Frogs Australia are your people. Their team of volunteers are available to support you in your accommodation.

  • Red Frogs Hotline – 1300 557 123 (available 24 hours a day)

Please note: this is not an emergency hotline. School leavers requiring emergency assistance should always call Triple Zero (000).

Queensland Police

During the School Leaver Support Model, there will be a highly visible, increased police presence within Surfers Paradise.

Police will be conducting visits to Surfers Paradise accommodation buildings that are known to be housing school leavers and will continue to focus on school leavers who risk their lives and others in high risk behaviour.

Support on the ground - other Queensland locations

When it comes to school leaver support in other Queensland destinations, young people are advised to research the location they are visiting for available support services in that area, prior to their holiday.

In the event of an emergency, don’t ever risk it! Always call Triple Zero (000).

Support can be found via 24hr help lines:

  • Kids Helpline – 1800 55 1800
  • 1800 Respect – 1800 737 732
  • Red Frogs – 1300 557 123
  • Lifeline – 13 11 24

We encourage you to print out a copy of our 24hr Emergency contacts (PDF, 51 KB) flyer and take away with you, otherwise make sure you have entered all of the details in to your phone.

Accommodation Outreach

Need some help mediating a problem with your roommates, a walk home back to your accommodation or would simply love a pancake cook up for you and your mates? Well Red Frogs Australia are your people. Their team of volunteers are available in a number of locations to support you in your accommodation.

  • Red Frogs Hotline – 1300 557 123 (available 24 hours a day)

Please note: this is not an emergency hotline. School leavers requiring emergency assistance should always call Triple Zero (000).

‘Week 2’

The School Leaver Support Model is activated during the peak school leaver holiday period from Saturday 21 – Friday 27 November 2020. The week that follows is sometimes referred to as ‘Week 2’.

If you are visiting the Gold Coast after Friday 27 November 2020, all enquiries regarding accommodation, entertainment and passes etc need to be referred to your accommodation booking agent or entertainment provider.

‘Week 2’ support

If you are celebrating the school leaver holiday period on the Gold Coast after Friday 27 November 2020, know that support on the ground is available.

Chill Out Zone

Providing a safe and supervised chill out space for those who are drug or alcohol affected, offering free water, first aid and general support. Operated by Gold Coast Youth Service, the Chill Out Zone van can be found in the nightclub precinct on Orchid Avenue, from 9:30pm nightly.

Red Frogs

Whether you need help mediating a problem with your roommates, a walk home back to your accommodation or would simply love a visit or a pancake cook up for you and your mates, well Red Frogs Australia are your people. Their team of volunteers are available to support you in your accommodation.

Call the Red Frogs hotline on 1300 557 123 (available 24 hours a day).

Please note: this is not an emergency hotline. School leavers requiring emergency assistance should always call Triple Zero (000).

Emergency services

Queensland Police Service and the Queensland Ambulance Service will also have a highly visible presence on the ground providing the community and school leavers with additional support.

Mental health and specialiast services

For for 24/7 specialist mental health care, advice and support, contact Gold Coast Mental Health and Specialist Services or call 1300 MH CALL (1300 64 2255).

Additional support

Make sure you check out our Additional support section for further support services available.