Hiring a vehicle

Hiring a car or moped

You will be entering into a contract when you hire a car or moped. It's important to know your rights when hiring a vehicle to avoid any extra charges.

  • Inspect the vehicle for existing damage and note it on the hire contract. Take photos of any damage so you have proof as to what state the vehicle was in before the hire.
  • Read the contract carefully and make sure you understand the terms and conditions, especially deposit and insurance information. Don't sign the contract if there is anything you don't understand or agree with. Shop around - you may find another contract is more suitable.
  • Don't hire the vehicle if third party insurance is not offered. Check for clauses leaving the hirer fully liable for any damage. Damage excess fees can apply and must be paid regardless of who is at fault.
  • Be aware that some traders may also hold a group jointly responsible for damage to any of the vehicles. For example, if six people hire mopeds under the one contract and one moped is damaged, all six deposits could be held until the trader determines the cost of repairs. Consider getting individual contracts.
  • Find out where you are allowed to drive the vehicle. Some hire vehicles, such as mopeds, may be restricted to a fixed area and a certain number of kilometres.
  • Make sure your drivers licence is current.
  • Find out what the trader requires regarding fuel.  Some will expect you to return the vehicle with a full tank of fuel.

During your hire

  • When driving the vehicle, regularly check the fuel gauge, temperature gauge and oil pressure lights. Be aware of strange noises and any warning signs of a mechanical problem.
  • If there is a problem, immediately stop the vehicle and contact the hire company. If you continue to drive, you might be held liable for subsequent damage.
  • When returning the vehicle, get the hire company to inspect and record the condition of the vehicle on the hire contract.
  • Only the listed driver on the contract is covered by the insurance. If you lend the vehicle to anyone else you will not be covered.
  • If you are involved in an accident with the hire vehicle, take notes and photos. Ask for the personal details, vehicle make and registration number of anyone else involved and contact a supervisor at the hire company for assistance.
  • For more information on vehicle hire or to lodge a complaint, please visit the Office of Fair Trading or call 13 QGOV (13 74 68).